Account Executive

This is a fully remote position, open to applicants in District of Columbia, +3 more states.

📋 Description

• Surpassing Client Expectations Through Strategic Collaboration

• Implements the vision and strategy of the account plan, ensuring that client goals and interests are consistently met and exceeded

• Operates as a Strategic Partner by linking teams across regions and services

• Exhibits Proactive Leadership by anticipating client needs and positioning teams for success

• Develops, oversees, and executes Voice of the Customer (VOC) initiatives

• Addresses client concerns with prompt, professional solutions

• Maintains Strategic Accountability by remaining engaged with major work initiatives without micromanaging

• Ensures that the most qualified candidates are selected for all positions on the account

• Creates actionable and measurable career development plans for all direct reports

• Promotes Best Practices on the account while inviting external speakers and off-account experts to enhance team capabilities

• Updates Metro Plans as opportunities arise rather than restricting updates to the contractual twice-per-year requirement

• Exemplifies the firm's values and core behaviors of collaboration, integrity, and excellence

• Advances diversity and inclusion goals through strategic talent movements including hiring, rotation, and promotion

• Identifies and mentors successors for key positions

• Delivers annual account plans detailing key objectives, client satisfaction results, value-added activity summaries, and targeted expansion strategies

• Proactively oversees account budgets while seeking opportunities for additional revenue generation

• Retains all current business lines and seeks to expand the book of business beyond existing product lines or geographical areas

• Reduces organizational risk by managing accounts receivable to remain below 60 days payable

• Showcases Excellence by sharing leading practices and innovations from the account with the broader organization

• Leverages Relationships to provide flexibility and expertise to the entire team

• Identifies opportunities within professional networks to generate additional revenue

⛳️ Requirements

• 10+ years of executive leadership experience in Facility Management and Commercial Real Estate

• Proven ability to develop outsourced Integrated Facility Management solutions for Fortune 500 companies

• Extensive experience in hiring, training, and retaining large teams (100+) in client service settings

• Demonstrated expertise in budget management with strategic financial oversight

• Bachelor's degree with broad business experience; MBA or post-graduate studies are preferred

• Experience working effectively within complex, large, and heavily matrixed organizations

• This position does not offer visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

🏝️ Benefits

• 401(k) plan with company matching contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay