Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and enhance crucial client relationships within a portfolio of healthcare providers and financial institution (lockbox) clients, ensuring exceptional client satisfaction and sustained partnership value.

• Promote revenue growth and increase wallet share through: Contract renewals and renegotiations; Expansion of Payment Automation and Lockbox Healthcare service offerings.

• Oversee comprehensive account management, which includes: Financial performance (revenue, margin, forecasting accuracy); Operational delivery oversight and service quality; Engagement with executive-level stakeholders.

• Formulate and implement account strategies (1–3 year outlook) that align with client goals and Guidehouse growth priorities.

• Collaborate across functions with Product, Operations, Finance, and Technology teams to: Enhance revenue recognition and billing accuracy; Propel automation and process standardization (e.g., invoicing, reporting, workflows); Facilitate scalable delivery models.

• Lead intricate commercial discussions and negotiations with healthcare systems and banking clients, addressing pricing, scope, and contractual terms.

• Ensure adherence to compliance, governance, and risk management, including: Regulatory and contractual obligations (e.g., PCI, data privacy, audit readiness); Engagement governance frameworks and documentation.

• Spearhead operational transformation initiatives, including the implementation of tools, automation, and enhancements in service delivery.

• Mentor junior account managers and analysts, enhancing team capability, scalability, and overall performance.

• Collaborate and coordinate with offshore Delivery centers.

⛳️ Requirements

• 10+ years of experience in Account Management, Client Services, or Consulting within Healthcare Revenue Cycle Management (RCM), Payment Automation, or Financial Services.

• Proven track record in managing client portfolios with responsibility for revenue and margin performance.

• Deep understanding of Healthcare RCM workflows (e.g., ERA, billing, reconciliation).

• Experience in payment processing and/or bank lockbox operations.

• Demonstrated capability in driving contract negotiations and client expansion strategies.

• Lead cross-functional initiatives involving product, operations, and finance.

• Ability to influence senior client stakeholders and internal leadership.

• Experience with financial forecasting, pricing models, and revenue recognition processes.

• Strong analytical and problem-solving abilities with the capacity to navigate ambiguous and complex business challenges.

• Bachelor’s degree required (Relevant experience may be substituted for formal education or advanced degree).

🏝️ Benefits

• Medical, Rx, Dental & Vision Insurance.

• Personal and Family Sick Time & Company Paid Holidays.

• Position may be eligible for a discretionary variable incentive bonus.

• Parental Leave.

• 401(k) Retirement Plan.

• Basic Life & Supplemental Life Insurance.

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts.

• Short-Term & Long-Term Disability.

• Tuition Reimbursement, Personal Development & Learning Opportunities.

• Skills Development & Certifications.

• Employee Referral Program.

• Corporate Sponsored Events & Community Outreach.

• Emergency Back-Up Childcare Program.