Account Executive

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Organize and lead training scoping discussions with clients to comprehend their educational goals.

• Serve as the primary liaison for our internal trainers and partner contractors, ensuring they are well-informed, prepared, and scheduled for upcoming sessions.

• Foster long-lasting customer relationships by conducting follow-up communications after training sessions, ensuring satisfaction, and proactively addressing any feedback or concerns.

• Collaborate with internal consulting teams and external Google Cloud Account Teams to co-develop customized training proposals and strategic learning plans for our clients.

• Oversee comprehensive training logistics to guarantee a smooth customer experience, including sending calendar invites, establishing virtual classrooms, and managing trainer schedules.

• Manage the feedback process by collecting and analyzing class feedback, sharing insights with instructors, and proactively utilizing data to enhance the customer experience.

• Assist the Training Operations Manager and Head of Customer Training with the daily delivery ecosystem.

• Compile essential data for the Finance team's month-end billing process to ensure accurate invoicing for clients.

• Identify inefficiencies within the customer journey or partner onboarding and propose proactive enhancements.

• Strategically contribute to shaping the future of our training business and client satisfaction strategies in the AMER and EMEA regions.

⛳️ Requirements

• Customer-Centric Mindset: You genuinely enjoy cultivating trustworthy relationships, managing customer expectations, and providing exceptional service.

• Organizational Excellence: High attention to detail with the capability to handle multiple customer requests and manage logistics concurrently. Ability to swiftly re-prioritize tasks and consistently meet deadlines.

• Communication Skills: Proactive and collaborative in both verbal and written communication.

• Genuine Interest in AI: Eager to learn about AI and apply this knowledge in your daily work (we will support you in obtaining certification as a Google Cloud Gen AI Leader).

• Growth Mindset: Open to new concepts and ideas, willing to engage and experiment with them.

• Adaptability: Comfortable working in a fast-changing environment and adept at remote work settings.

🏝️ Benefits

• Professional development opportunities