Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main relationship manager for a portfolio of high-profile client accounts

• Foster client retention, strategic development, contract renewals, upselling, and overall customer satisfaction

• Present to stakeholders at all organizational levels, including C-suite executives

• Provide weekly, monthly, and quarterly business reviews along with performance updates

• Evaluate service quality, proactively resolve issues, and spearhead resolution efforts

• Work in conjunction with Account Managers and internal teams on pricing, service recoveries, fill rates, compliance, rollouts, optimization, troubleshooting, and quality assurance

• Assist the Finance department with billing, invoicing, and collections as necessary

• Accurately document customer interactions in the CRM in a timely manner

• Prepare insights, reports, analyses, and research for clients

• Maintain in-depth knowledge of products, services, and industry trends

• Align internal teams with customer objectives, KPIs, and long-term strategies

• Identify and cultivate new business opportunities within existing accounts

• Utilize technical tools and data to enhance customer satisfaction and facilitate contract renewals

• Collaborate with sales, marketing, and product development teams

• Offer input on process improvements and product enhancements

• Assist in the onboarding and training of Account Managers

• Provide daily guidance, coaching, and performance evaluations

• Encourage a collaborative, high-performance team culture

⛳️ Requirements

• Exceptional verbal and written communication abilities

• Strong organizational skills with the capability to manage multiple priorities

• Willingness to address client needs outside of standard business hours when required

• Proficiency in Salesforce

• Proficiency in Tableau

• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and Teams

• Ability to travel 1-2 times annually

• Work sponsorship is not provided for this position

🏝️ Benefits

• Medical coverage

• Dental coverage

• Vision coverage

• Flexible spending accounts for health and dependent care

• Critical illness plan

• Accident plan

• Voluntary life insurance

• Company-paid life insurance

• 401(k) plan with company matching

• Remote work arrangement

• Expected travel 1-2 times per year