Account Executive

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver day-to-day assistance to clients, fostering strong, enduring relationships by addressing their needs, providing customized solutions, and ensuring satisfaction.

• Recognize opportunities to improve service offerings.

• Serve as the main point of contact for client inquiries, preparing and delivering precise quotes based on customer requirements.

• Ensure prompt follow-up on all quotes to respond to questions and advance the process.

• Follow up on all pending quotes, collaborating closely with clients to finalize agreements and secure closures.

• Incentives are tied to successful quote closures and client ratings on industry platforms.

• Collaborate with Factory and Multi-Line Representatives in designated geographic regions to guarantee cohesive teamwork and customized solutions that cater to client needs.

• Work with internal teams to create client presentations and proposals, effectively communicating service offerings and ensuring alignment with client expectations.

• Engage with clients throughout the service lifecycle to ensure their needs are addressed, resolving any issues or concerns, and providing updates as required, including post-quote follow-up.

• Collaborate with internal teams to monitor account status, quote progress, performance, and client satisfaction, ensuring a smooth experience across departments.

• Track and analyze client data, including quote activity and closure rates, to identify trends and offer insights that enhance client service and performance.

• Act as a trusted advisor to clients, providing guidance on service options and recommending the best solutions to meet their individual needs, with a focus on effective quote management.

• Coordinate with internal teams to ensure client expectations are fulfilled, quotes are handled efficiently, and relevant updates are communicated effectively.

• Remain informed on industry trends and company policies while performing additional duties as assigned to support overall team and client success.

⛳️ Requirements

• Minimum of 2 years’ experience in Business, Marketing, Customer Service, or Sales within a fast-paced environment, demonstrating a commitment to delivering outstanding customer support.

• Proven history of success.

• Exceptional verbal and written communication skills, capable of collaborating across teams and with external representatives.

• Strong attention to detail, organizational skills, and effective time management abilities.

• Proficient in Microsoft Office Suite and CRM systems.

• Self-motivated and customer-oriented, with the capability to multitask and meet tight deadlines in a collaborative setting.

• Strong presentation and communication skills to effectively articulate product value to clients.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive benefits package including health, dental, and retirement plans.

• Supportive team environment with a focus on work-life balance.