Account Engineer

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Offer customers a comprehensive overview of installation activities, site-specific details, and connections to relevant contacts.

• Address customer-related issues swiftly and appropriately, providing guidance and escalating problems in accordance with established protocols.

• Deliver software services, including pre-sales, post-sales, or service delivery support.

• Provide services, including tailored solutions for large enterprises, complex, or corporate clients.

• Employ proactive monitoring techniques and tools to identify opportunities for problem prevention.

⛳️ Requirements

• A minimum of a Vocational/Diploma/Associate Degree in a technical field, accompanied by 3-5 years of relevant work experience, or a degree holder with 2-4 years of pertinent experience.

• Experience in supporting the complete range of company products for the customer base.

• Extensive knowledge of corporate policies, products, markets, and processes, along with an understanding of business management principles and practices.

• In-depth knowledge of administrative or technical practices.

• Possess proficient Field Technical Support skills.

• Familiarity with the assigned company hardware system platforms.

• Knowledgeable in networking and all supported operating system platforms (e.g., company-UX, NT, Linux, etc.).

• Understanding of high availability system environments.

• Excellent verbal and written communication skills.

• Strong ability to build customer relationships.

• Capable of managing complex customer issues effectively.

• Ability to perform well under high-pressure situations.

• Skills in project management, analysis, communication, scheduling, control, and presentation.

• Good collaborative skills with peers and company personnel.

• Consistently demonstrate acceptable performance across all business fundamentals.

• Familiarity with the portfolio of services.

• Basic understanding of the change management process and available tools.

• Schedule and engage in on-site account support meetings, both internal and external.

🏝️ Benefits

• Health & Wellbeing

• Personal & Professional Development

• Unconditional Inclusion