Account Director, Web & Brand

This is a fully remote position, open to applicants in Arizona, +27 more states.

📋 Description

• Take ownership of and assess a pipeline of web and brand initiatives.

• Maintain a monthly sales target that is primarily focused on recurring revenue, with project revenue serving as a secondary element.

• Conduct consultative discovery discussions to identify genuine business needs, limitations, and opportunities.

• Create and present strategic proposals for WordPress, Drupal, and Shopify projects, branding initiatives, and ongoing website support retainers.

• Assist prospects in making decisions with clarity, confidence, and empathy.

• Collaborate with internal teams to ensure project scopes are clear, attainable, and align with client objectives and delivery capabilities.

• Transform complex business challenges into actionable web and brand solutions.

• Accurately define project scope, balancing ambition, budget, timeline, and internal resources.

• Clearly communicate trade-offs, risks, and opportunities to ensure clients feel informed and supported.

• Guarantee a smooth transition from sales to delivery with comprehensive documentation, context, and shared expectations.

• Represent the agency as an ambassador in sales discussions, industry events, and partner relationships.

• Establish long-term trust with decision-makers, positioning yourself as a strategic partner instead of a transactional seller.

• Enhance the agency’s market presence through thoughtful outreach, referrals, and a relationship-driven growth approach.

• Collaborate across functions with strategy, design, development, project management, and account teams.

• Promote best practices in scoping, estimation, resource allocation, and client communication.

• Share insights and contribute to continuous enhancement across sales and account practices.

• Foster a culture of growth, curiosity, and collective success.

⛳️ Requirements

• Over 10 years of experience in a digital, web, or branding agency, with significant responsibilities in new business development, account leadership, and solution consulting.

• Strong grasp of website strategy and delivery across WordPress, Drupal, and Shopify, including discovery, UX, design, development, QA, and ongoing support.

• Demonstrated ability to meet and exceed sales targets, particularly for recurring revenue and long-term projects.

• Excellent discovery, scoping, and estimation capabilities, with the knack for transforming ambiguity into clarity.

• Confident and engaging communicator who quickly builds trust with senior stakeholders.

• Comfortable working collaboratively with both creative and technical teams.

• Proficient with CRM systems, proposal creation, and pipeline management.

• Strategic thinker with a genuine interest in facilitating client success beyond the initial sale.

🏝️ Benefits

• Remote Workplace. You can choose to work from our office in Boston or remotely from select states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VT, VA.

• Paid Time Off. Enjoy generous paid vacation benefits that increase with each year of service, 14 Company Holidays, and Summer Fridays from Memorial Day to Labor Day.

• 401K + Match. Access to a 401K plan with a 4% Safe Harbor employer match after one year of employment, along with financial literacy services through our retirement provider.

• Life Insurance Benefit. Complimentary coverage to ensure peace of mind for your family.

• Short Term Disability Benefit. Coverage provided in case of illness or injury that prevents you from working.

• Healthcare. Choose from various competitive healthcare plans for you and your family, with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program.

• Commuter Benefits. Use pre-tax funds for your commute, saving up to 40% annually on transportation costs.

• Continuing Education. Access to monthly team-led webinars, exclusive 829-cohort based learning, digital course platforms, and funding opportunities to attend national conferences and events.