Account Director – Regional Grocery, North America Licensed Coffeehouses

This is a fully remote position, open to applicants in Washington.

📋 Description

• Lead a team of account managers tasked with the daily oversight of regional grocery licensees, offering coaching, guidance, and performance management to achieve consistent results.

• Take ownership of the health and performance of the regional grocery portfolio, pinpointing opportunities to boost growth, enhance operational execution, and elevate partner and customer experiences.

• Establish and maintain robust partnerships with licensees, serving as a trusted advisor and primary escalation point while aligning on shared goals, expectations, and long-term success.

• Facilitate business reviews and performance routines with licensees, leveraging data and insights to uncover trends, address challenges, and execute action plans.

• Ensure operational excellence and adherence to brand standards by collaborating with cross-functional teams and enablement resources to support compliance, readiness, and ongoing improvement.

• Convert enterprise strategies into actionable plans for licensees, guaranteeing the successful implementation of programs, promotions, and key initiatives.

• Collaborate across licensed coffeehouse functions (strategy, enablement, operations, and product) to present field insights and ensure that solutions are practical and scalable.

• Advocate for consistency within the Target/Regional Grocery archetype, assisting in the definition and scaling of best practices across similar licensee models.

• Navigate complexities across US and Canadian markets, ensuring alignment with regional nuances while upholding enterprise standards.

⛳️ Requirements

• Demonstrated experience in account management, relationship management, or business development, preferably within retail, grocery, or licensed/franchise settings.

• Strong capability to lead and develop high-performing teams, including coaching and managing performance.

• Proven success in overseeing complex, multi-unit or partner-operated businesses.

• Executive-level communication and influencing abilities, capable of building trust and driving alignment with both internal and external stakeholders.

• Experience utilizing data and insights to enhance business performance and inform decision-making.

• Ability to balance relationship management with operational rigor and accountability.

• Strong skills in cross-functional collaboration within a matrixed organization.

• Experience working across North American markets (US and Canada) is advantageous.

• Over 8 years of experience managing accounts, partnerships, or large-scale business segments.

🏝️ Benefits

• Medical, dental, vision, basic and supplemental life insurance.

• Short-term and long-term disability.

• Paid parental leave.

• Family expansion reimbursement.

• Paid vacation from the date of hire.*

• Sick time (accrued at 1 hour for every 25 hours worked).

• Eight paid holidays.

• Two personal days each year.

• Participation in a 401(k) retirement plan with employer match.

• Discounted company stock program (S.I.P.).

• Equity program (Bean Stock).

• Incentivized emergency savings.

• Financial well-being tools.

• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program.

• Student loan management resources.

• Access to other educational opportunities.

• Backup care.

• DACA reimbursement.