Account Director – Pharma/MarTech

This is a fully remote position, open to applicants in Spain.

📋 Description

• Overall management of account profitability.

• Coordinating client relationships across regions through alignment with Regional Account Directors.

• Responsible for headquarters contracting.

• Onboarding new Regional Account Directors.

• Develop the account strategy for both mid- and long-term perspectives; adjust up-sale tactics in accordance with Viseven's marketing strategy.

• Ensure annual and quarterly account budget planning and execution.

• Maintain existing opportunities and explore new ones within accounts, including expansion into new divisions and clusters to boost Viseven's revenue.

• Conduct meetings with clients to present Viseven solutions, gather and analyze high-level requirements.

• Create a scalable onboarding process for strategic accounts while engaging with decision-makers and stakeholders on the client side.

• Develop and implement workflow and process enhancements to innovate current operational procedures.

• Lead internal changes within the company as necessary to optimize account growth.

• Initiate hiring, training, and development of professionals in relevant teams to ensure exceptional customer service delivery.

• Provide supervision, guidance, and leadership across various internal operational activities, including staff and process development, business management, and project management.

• Support the service team to maintain positive customer relationships through effective written and verbal communication, ensuring high levels of customer satisfaction by accurately fulfilling orders and promptly resolving issues with a positive attitude.

• Initiate, envision, and oversee the successful execution of high-level division projects and sales.

• Directly interface with corporate functions such as Finance & Accounting, Legal, and Human Resources, as well as internal business units and departments.

• Ensure adherence to all policies and procedures during the service team’s construction of work orders.

⛳️ Requirements

• Background in pharma marketing is advantageous.

• Demonstrated management experience.

• Takes accountability for achieving business objectives (e.g., account growth, profitability, customer satisfaction, etc.).

• Effective in selling significant opportunities within accounts.

• Strong and defensible account plan development.

• Skilled in negotiating effective agreements.

• Solid understanding of budgeting and progress reporting.

• Exceptional communication and interpersonal skills, with a talent for cultivating long-term relationships.

• Excellent organizational and leadership capabilities.

• Experience in B2B environments.

• Familiarity with Jira, Creatio, Office 365.

• Knowledge of the Pharma Client standard ecosystem: CRM/CLM (Veeva, IQVIA, SFDC, Platforce, OCE, Oracle, etc.) and marketing automation solutions (SFMC, AEM, Marketo, Active Campaign, etc.), DAM systems (Dropbox, etc.), BI systems (Power BI, etc.), among others.

• Good understanding of design creation tools.

• **English – Advanced/Fluent**.

• Proficiency in a second foreign language is a plus.

• A Master’s Degree in business administration, sales, marketing, or a related field is beneficial.

🏝️ Benefits

• Competitive Compensation: Regular performance-based salary and opportunities for career development reviews.

• Experienced Team: Join a passionate and experienced team in a welcoming atmosphere.

• Career Growth: Opportunities for professional and career advancement.

• Paid Time Off: 18 business days annually (20 business days after two years of service).

• Sick Leave: Non-documented: 4 business days per year; Documented: 20 business days per year.

• Family Leave: 3 paid business days for marriage, childbirth, or bereavement.

• Medical Insurance: Comprehensive coverage provided.

• English Courses: Opportunities to enhance your language skills.

• Professional Development: Participation in forums and conferences.

• Corporate Events: Regular team-building activities and events.

• Work Environment: Enjoy a comfortable, fully equipped office with the option to work from home.