Account Director, Enterprise Unit

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the main strategic partner for 3–5 enterprise clients with ad spends exceeding $500K per month, enhancing performance, alignment, and strategic direction.

• Serve as the primary executive advisor for enterprise clients, promoting performance, alignment, and strategic guidance.

• Proactively stimulate client thought processes and agency performance, challenging assumptions and steering towards scalable profitability.

• Conduct data-driven performance assessments, emphasizing insights from ROAS, CPL, conversion rates, and down-funnel sales metrics.

• Anticipate client requirements, maintaining proactive communication and providing clear recommendations.

• Foster deep, trust-based relationships with VP and C-suite executives.

• Guide clients with confidence and empathy, challenging their thinking when necessary to drive results.

• Take ownership of account retention, growth, and revenue forecasting.

• Identify opportunities for cross-channel growth and lead upsell discussions with authority.

• Anticipate risks early and make quick adjustments, coordinating internal teams to provide solutions.

• Lead renewal and expansion discussions with clarity and assurance.

• Analyze funnel performance across paid search, paid social, landing pages, and CRM pathways to identify root causes and optimization opportunities.

• Collaborate with analytics and media teams to connect marketing data with business outcomes.

• Convert complex performance data into clear, actionable insights that inform executive-level decisions for clients, rather than just reports.

• Manage cross-functional teams in media, creative, CRO, and analytics to execute high-impact, performance-focused campaigns.

• Exemplify extreme ownership, proactive initiative, and composure under pressure—behaviors that foster client and team confidence.

• Fully manage all client meetings, ensuring that every interaction reflects strategic progress and delivers clear value through actionable insights, data analysis, and well-organized narratives.

• Operate with a builder’s mindset—identify gaps, create resources, and develop frameworks or tools that facilitate scalable delivery without needing direction.

• Mentor and cultivate the account team, refining processes and contributing to the ongoing evolution of CDM’s Enterprise Unit.

⛳️ Requirements

• Over 6 years of client-facing account leadership experience in performance-driven industries.

• More than 4 years in a performance marketing or agency setting.

• At least 2 years of supervisory experience.

• Proven track record managing accounts with monthly spends exceeding $500K and visibility at the VP/C-suite level.

• Strong grasp of paid digital media and the ability to interpret full-funnel performance data.

• Demonstrated success in driving retention, upselling, and proactive client engagement.

• Confident communicator, storyteller, and polished presenter, at ease in executive settings.

• Bachelor’s degree in business, marketing, or analytics (or equivalent experience).

• Proven drive, curiosity, initiative, and self-direction; thrives in a fast-paced environment.

• Willingness and capability to travel to the United States quarterly to represent the company at conferences, lead client engagements, and support key relationship-building efforts.

• Bonus: Experience in home improvement, home services, or lead generation.

🏝️ Benefits

• Competitive base salary plus performance-based bonuses.

• Flexible remote work environment with the option for in-person collaboration (Vaughan, ON).

• Group Benefits including Medical, Dental, Vision, RRSP/401k Plan with matching, and more.

• Company-provided MacBook computer.

• Home office budget and Clever merchandise delivery to help you get started.

• Work Abroad Policy: Need a new working environment? Our policy supports this!

• Opportunity to shape and develop a high-performing Enterprise Client Success team.

• A culture of performance and respect where exceptional work is achieved through a combination of extreme ownership, accountability, and collaboration.