Account Director, Design & Technology

This is a fully remote position, open to applicants in California, +13 more states.

📋 Description

• Cultivate and enhance relationships with creators in the Kickstarter community, engaging with promising businesses and individuals who can utilize Kickstarter to realize meaningful projects.

• Monitor creator interactions through Kickstarter’s CRM, ensuring compliance with service-level agreements (SLAs) for curation and outreach assistance.

• Manage relationships with top-tier creators in the designated category, ensuring ongoing communication to retain their business and collaborating with Kickstarter’s creator success team to support their launches.

• Create and improve category-specific educational resources in partnership with internal teams to better assist creators.

• Recognize opportunities to educate and empower creators by disseminating best practices, industry insights, and platform resources.

• Act as the representative of Kickstarter within the designated category, collaborating with Kickstarter’s Communications and Marketing teams to pursue press appearances and engage in both in-person and virtual community development opportunities.

• Build and strengthen relationships with institutions and partners within the broader creative ecosystem to enhance Kickstarter’s referral pipeline.

• Work with industry stakeholders to broaden Kickstarter's reach and visibility in key creative communities.

• Contribute to Kickstarter’s strategy for industry events, representing the company to connect with creators and industry audiences through networking and public speaking opportunities.

• Utilize events to connect with both new and returning creators, positioning Kickstarter as the preferred platform for their funding requirements.

• Participate in the strategy for the designated category, collaborating across the organization to achieve critical targets for revenue, creator retention, and growth.

• Advocate for Kickstarter in a competitive funding environment, identifying and pitching to new prospective creators while also working to re-engage those considering alternative funding options.

• Gather market intelligence on industry trends and competing platforms to shape outreach strategies and positioning.

• Assist in the development and launch of new product features and services by recruiting beta participants and encouraging adoption among priority creators.

• Be an internal advocate for the needs of creators, conveying feedback on products, policies, and user experiences to internal stakeholders and collaborating across teams to enhance the creator experience.

• Utilize Kickstarter’s category-specific curation channels to showcase creators' work and work with marketing teams to highlight priority creators across brand channels.

• Formulate strategies to spotlight success stories and motivate new creators to engage with Kickstarter.

⛳️ Requirements

• A minimum of 5 years of professional experience in Design & Technology, including a well-established network within the community and industry expertise.

• Strong knowledge of Design & Technology and an understanding of what constitutes a good fit for Kickstarter projects in these areas.

• Proven ability to collaborate and implement strategic plans that yield data-driven results.

• Exceptional communication skills: proficient in speaking and presenting to both small and large groups, engaging with the press, and representing Kickstarter positively at industry events.

• A keen sense of what distinguishes projects within your focus categories — with the ability to independently evaluate quality, innovation, creativity, and clarity of presentation when reviewing a campaign.

• Bonus points for being a creator in your focus categories, an entrepreneur, or a Kickstarter creator.

• Bonus points for professional experience and connections in a potential growth area for Kickstarter (i.e., a domain where we currently lack a strong audience).

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• Collaborative and innovative work environment.

• Ability to make a meaningful impact in the creative community.