Account Director, Client Strategy

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage Strategic Client Relationships: Act as the senior strategic lead on a daily basis for enterprise and rapidly growing clients, ensuring effective executive communication and maximizing long-term partnership value.

• Foster Retention & Growth: Create and implement strategies for renewals, upselling, and cross-selling that are directly linked to Net Revenue Retention (NRR) performance.

• Develop Cross-Channel Strategy: Construct integrated growth strategies that encompass Paid Media, SEO/Content, Conversion Rate Optimization (CRO), Creative, and Revenue Operations (RevOps), ensuring seamless execution and reporting.

• Commercial Oversight: Take charge of portfolio economics, including forecasting, margin health, scope management, and renewal negotiations.

• Lead Quarterly Business Reviews & Executive Storytelling: Convert performance metrics into compelling business narratives that illustrate the connection between marketing activities and revenue outcomes.

• Cross-Functional Collaboration: Work alongside channel leaders, project managers, and operations teams to align priorities, manage risks, and uphold delivery excellence.

• Risk & Escalation Oversight: Actively identify potential client risks and address issues before they escalate to executive leadership.

• Team Development: Guide and mentor strategists, analysts, and project teams to enhance strategic thinking and commercial responsibility.

⛳️ Requirements

• 7–12 years of experience in agency or client services roles, particularly with significant exposure to B2B SaaS or technology clients.

• Demonstrated experience managing renewals, upselling, and cross-selling within a portfolio exceeding $2M.

• Strong expertise in Paid Media, SEO/Content, CRO, Creative, and RevOps, with the capability to link execution to business results.

• Experience in collaborating with client stakeholders at the VP, CMO, and CRO levels.

• A commitment to staying informed on industry trends, including a proactive approach to learning how AI and automation can improve marketing and operations.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans, along with disability and life insurance coverage for you and your family tailored to your lifestyle.

• 100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX).

• Access to certified therapists through Spring Health and a membership to Headspace.

• Physical therapy via Omada, thousands of Aaptiv virtual workouts, and a complimentary One Medical membership for both primary and virtual care.

• Unlimited Paid Time Off (minimum of 2 weeks), Paid Company Holidays, Your Birthday Off, End of Year Recharge (closed from December 24 to January 1), and Paid Parental Leave.

• Traditional and Roth 401(k) plans with a 3% company match.

• Annual bonuses based on tenure, which increase in total amount over time.

• Annual Company-wide Retreat.