Account Director, Client Strategy

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Manage Strategic Client Relationships: Act as the primary strategic lead for enterprise and high-growth clients, overseeing executive communications and fostering long-term partnership value.

• Enhance Retention & Expansion: Create and implement renewal, upsell, and cross-sell strategies directly linked to Net Revenue Retention (NRR) performance.

• Design Cross-Channel Strategy: Develop cohesive growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, ensuring seamless execution and reporting.

• Commercial Accountability: Manage portfolio economics, including forecasting, margin health, scope control, and renewal negotiations.

• Conduct QBRs & Executive Storytelling: Convert performance data into compelling business narratives that illustrate the connection between marketing execution and revenue impact.

• Cross-Functional Collaboration: Work alongside channel leads, PMs, and operations to synchronize priorities, manage risks, and uphold delivery excellence.

• Risk & Escalation Oversight: Proactively identify client risks and resolve issues before they escalate to executive leadership.

• Team Mentorship: Guide strategists, analysts, and project teams to enhance strategic thinking and commercial responsibility.

⛳️ Requirements

• 7–12 years of experience in agency or client service roles, with substantial exposure to B2B SaaS or technology clients.

• Demonstrated experience in managing renewals, upsell, and cross-sell initiatives for a portfolio exceeding $2M.

• Strong proficiency in Paid Media, SEO/Content, CRO, Creative, and RevOps, with the capability to link execution to business results.

• Experience collaborating with VP-, CMO-, and CRO-level client stakeholders.

• Committed to keeping abreast of industry trends, including actively exploring how AI and automation can improve marketing and operations.

🏝️ Benefits

• Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle.

• 100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX).

• Access to certified therapists through Spring Health and a membership to Headspace.

• Physical therapy through Omada, thousands of Aaptiv virtual workouts, and complimentary One Medical membership for primary and virtual care.

• Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave.

• Traditional and Roth 401(k) with a 3% company match.

• Annual bonus based on tenure, which scales in total amount over time.

• Annual Company-wide Retreat.