Account Director

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Manage a portfolio of intricate, high-value partner relationships, acting as the main point of contact for executive city and agency leadership while setting the benchmark for our engagement at that level.

• Serve as a trusted advisor and consultant to partners at the highest levels, translating their ideas and community requirements into revenue opportunities and facilitating decisions that influence service outcomes.

• Develop and maintain deep, long-lasting relationships with partners, functioning as a strategic peer to senior leadership and identifying opportunities for service growth and revenue enhancement.

• Leverage service performance data to establish the strategic approach for each partnership, ensuring that decisions regarding quality, efficiency, and growth are based on solid evidence.

• Independently oversee multi-year and highly complex contract renewals and service expansions, navigating high-stakes negotiations with executive stakeholders to boost year-on-year revenue.

• Advocate for new products and capabilities internally, shaping Via's roadmap and representing partners to support the expansion of each partner's service size and scope.

⛳️ Requirements

• Over 10 years of pertinent work experience in a client-facing capacity, with a proven history of independently managing and expanding strategic accounts at the highest levels.

• Strong quantitative skills and data proficiency; you utilize complex data sets to inform strategic decisions and sway senior stakeholders both internally and externally.

• An entrepreneurial relationship builder who brings clarity and confidence to intricate, politically sensitive situations, transforming them into opportunities to foster trust.

• A dependable, self-motivated individual who influences processes and establishes a standard of excellence that others aspire to achieve.

• A natural leader in every aspect — someone whose judgment, presence, and operational style elevate the quality of work and the caliber of those around them, irrespective of title.

🏝️ Benefits

• The final salary will be determined based on the candidate’s experience, knowledge, and skills. The salary mentioned does not include equity or variable pay, where applicable.

• Base salary range: $160,000-$200,000.

• We take pride in offering a generous and comprehensive benefits package, which includes free medical plans and 401K matching.