Account Director

📋 Description

• Drive the business strategy for clients, including KPIs and measurement frameworks.

• Cultivate a thorough understanding of all facets of the POD’s operations (creative, influencer, data, strategy & account management/pm).

• Act as the ultimate decision-maker for all client-related projects.

• Maintain top-tier creative quality and excellence for the POD.

• Balance creative integrity with operational discipline.

• Establish priorities for the POD and supervise project delivery and timeline management across all workstreams.

• Take ownership of POD performance reporting and ensure accountability for results.

• Enforce operational rigor to enhance resource management, workflow efficiency, and process improvements.

• Lead the client experience throughout the entire business/project cycle.

• Centralize daily client communication and relationship management.

• Manage client input briefs, ensuring accurate routing and execution.

• Oversee and manage the Scope of Work (SOW) process.

• Facilitate collaboration between POD, Group Lead, and Centers of Excellence teams (known as COEs).

• Step into or arrange coverage for cross-functional responsibilities as required.

• Ensure the quality of work by identifying challenges and proactively seeking solutions.

• Review and approve all deliverables and outputs to guarantee they meet standards of accuracy and excellence.

• Promote agency-wide collaboration across all disciplines to uphold the integrity of the POD model.

• Identify opportunities for internal centers of excellence to boost POD performance, processes, and quality standards. COEs include process & delivery, production & design, business operation, innovation & technology, new business & growth, operations, ideation & storytelling, platforms, and people & culture.

• Implement operational rigor to ensure effective business performance, supervising workflow optimization and process implementation.

• Support burn report and utilization reviews, proactively addressing resource needs or fluctuations.

• Oversee and monitor high-level budgets, vendor expenditures, and campaign investments.

⛳️ Requirements

• 7-10+ years of experience in social media marketing, digital advertising, or integrated marketing, with a strong focus on full-funnel social campaigns across paid, organic, influencer, and content marketing.

• 4+ years in leadership positions, managing cross-functional teams (social strategy, creative, influencer, paid media, data, and community engagement).

• Proven track record of driving client business strategy, ensuring social-first KPIs, audience insights, and measurement frameworks are integrated into execution.

• In-depth knowledge of platform algorithms, performance marketing, and content engagement strategies.

• Strong experience in social media-driven brand storytelling, ensuring alignment with client business objectives.

• Expertise in operational rigor, workflow optimization, and cross-functional collaboration within the POD.

• Experience managing senior-level client relationships, overseeing social media roadmaps, campaign execution, and long-term growth strategies.

• Financial management skills, including budget oversight, media spend allocation, and efficiency tracking (burn reports, utilization, and OOP tracking).

• Highly adaptable and solutions-oriented, with experience in crisis management, change leadership, and navigating industry shifts.

• Familiarity with Asana or similar project management software.

🏝️ Benefits

• 100% employer contribution for health (base plan), vision, and dental.

• 401K Retirement Plan with Company Match.

• Short and Long Term Disability coverage.

• Life Insurance & AD&D benefits.

• Paid Parental Leave.

• Fully-Remote Agency environment.

• Unlimited Paid Time Off.

• Take-As-You-Need Paid Time Off policy.

• Take-As-You-Need Paid Mental Health Days.

• Minimum of 10 days required off per year.

• Company Paid Holidays + additional perks.

• Week-Long Winter Agency Closure.

• Support for continued education initiatives.

• New Business Referral Bonus.

• Movement Journey Program - Stipend for personal development.

• Health and Wellness Program.

• WeWork Membership.

• Active involvement in Positive Impact and Diversity, Equity, and Inclusion (DEI) Committees.

• Employee Resource Groups available for support.