Account Director

📋 Description

• Oversee a client portfolio consisting of 25-40 clients, generating $2-3M in ARR, while meeting the company's GRR and NRR objectives.

• Collaborate with Client Success Managers (CSMs) to create Customer Value Plans (CVP) and account strategies tailored to client goals.

• Establish trusted advisor relationships by gaining insight into client priorities, customer segments, and organizational structures.

• Foster strong connections with senior executives throughout our client portfolio.

• Organize and conduct quarterly business reviews with clients.

• Identify, develop, and finalize upsell, cross-sell, and expansion opportunities utilizing Collage Group's research, data analytics, and consulting services.

• Deliver sales presentations, product demonstrations, and technical discussions to promote platform adoption.

• Work collaboratively with various teams to ensure client satisfaction and drive positive commercial outcomes.

• Represent Collage Group at industry events as required.

⛳️ Requirements

• A BA/BS degree is required; a Master's degree is preferred.

• At least 5 years of experience in account management, successfully achieving growth and retention targets.

• A minimum of 2 years in a marketing-focused SaaS environment, insights and market research, preferably with Fortune 1000 companies in consumer insights or martech.

• Excellent skills in building client rapport, effective communication, and delivering presentations.

• A client-focused mindset with outstanding organizational and time management skills.

• Essential flexibility, initiative, and problem-solving abilities for achieving success.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance for you and your family.

• Generous paid time off (PTO) program, including 12 company holidays, a floating holiday, and a dedicated day for community service.

• Eight weeks of fully paid parental leave for all parents, irrespective of their path to parenthood.

• Competitive 401(k) matching program.