Account Director – Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Design and implement strategies for account growth, focusing on identifying new business opportunities and potential upselling and cross-selling prospects through outreach and prospecting;

• Gain a deep understanding of each client's overall business objectives and align our web development offerings to support their strategic aims;

• Serve as the main point of contact for clients, fostering and nurturing strong relationships;

• Engage in pitching activities and collaborate with the business development team to create proposals for clients;

• Contribute to the analysis and drafting of responses to both public and invitation-only RFPs (requests for proposals);

• Track client payments and ensure adherence to contractual obligations;

• Actively engage in project reviews to enhance our standards and processes while emphasizing work efficiency;

• Conduct follow-ups to assess client satisfaction;

• Remain updated on industry trends, digital technologies, and the competitive landscape to guide strategic recommendations and decisions;

• Provide high-level updates on current projects, ensuring timely delivery within budget;

• Foster client retention by delivering an outstanding client experience.

⛳️ Requirements

• Bachelor's degree in Business Administration or a related field;

• At least 5 years of experience in a comparable position;

• Proficient in both French and English;

• Excellent customer service abilities;

• Proven leadership skills and a strong sense of ambition;

• Comprehensive knowledge of the digital landscape (including digital technologies and services);

• Familiarity with Craft CMS and/or WordPress is considered an asset.

🏝️ Benefits

• Competitive salary and performance-based incentives;

• Opportunities for professional development and career advancement;

• A collaborative and inclusive work environment;

• Flexible work arrangements to support work-life balance.