Account Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the main contact for urgent requests on the day of and for educator absence replacements, ensuring coverage through confirmed placements.

• Develop relationships with school partners to identify opportunities and secure additional days and absences for Zen to address.

• Engage with educators to enhance retention, satisfaction, feedback, and maintain high-quality placements.

• Collaborate with internal Zen teams to share insights, improve communication, and optimize service delivery.

• Facilitate weekly or bi-weekly territory meetings using reports and territory knowledge to implement strategic adjustments.

• Manage the balance between educator supply and school demand to uphold high fill rates.

• Provide daily updates to Account Managers regarding follow-up items and achievements.

• Assist onboarded educators as they transition into their first long-term or daily substitute positions.

• Guide educators on product features and automated processes.

• Offer central support to stakeholders in school partnerships.

• Aid in creating paraprofessional and teacher roles and support the upselling of Zen products and services.

• Report on school trends and feedback to the Product team to guide enhancements.

⛳️ Requirements

• A coachable individual who thrives on constructive criticism and is eager to learn.

• A resilient self-starter who is resourceful and entrepreneurial.

• A positive team player who encourages colleagues and celebrates shared successes.

• An empathetic, customer-service-oriented mindset.

• A passion for the education sector and for companies that create a positive social impact.

• Experience in sales, partnerships, account management, recruitment, or education is advantageous.

🏝️ Benefits

• 18 days of paid time off (PTO).

• 8 days of paid sick leave.

• Observance of US Federal holidays.

• Option to purchase up to 5 additional days per year.

• Comprehensive health, dental, vision, drug, and paramedical insurance.

• Commitment to personal and professional development.

• Opportunities for career advancement.

• An inclusive and equitable workplace.