Account Coordinator

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Acquire a solid understanding of Team Velocity's processes, account management, integrated strategies, and our proprietary technology platform, Apollo.

• Assist in the creation of Customer Success documents, such as meeting agendas, reporting decks, and general client communications.

• Engage in and document discussions during client meetings and conference calls.

• Ensure consistent communication with Account Teams regarding the status of deliverables and ongoing projects using internal protocols.

• Aid in addressing client inquiries and needs promptly.

• Work to troubleshoot production issues and errors; escalate problems when necessary.

• Grasp clients' objectives and effectively organize deliverables to guarantee successful campaign outcomes.

• Resolve production issues efficiently and promptly.

• Update and manage clients' Consumer Portal(s).

• Acquire and maintain knowledge of compliance and co-op requirements for all participating manufacturers (Ford and Lincoln).

• Provide support to the Account Management team with additional tasks as required.

• Anticipate client deliverables; complete known tasks proactively.

• Share the responsibility for achieving 100% client retention by collaborating with the team to nurture client relationships and proactively identifying risks or opportunities.

• Be a positive, proactive, and productive member of the brand team.

⛳️ Requirements

• A Bachelor's degree in Marketing, Advertising, Communications, or a related field.

• A minimum of 0-2 years of professional experience.

• Experience in an agency setting is preferred.

• Experience in an Automotive Agency, Automotive In-House Marketing, and/or Customer Service is preferred.

• Proficient in Microsoft Office Suite.

• Highly organized, with strong attention to detail and task management skills.

• Must possess strong critical thinking abilities.

• Excellent communication skills, with a proven ability to write, listen, and articulate information clearly, concisely, and professionally.

• Proven ability to take ownership of projects proactively.

• Capability to establish priorities and objectives effectively.

• Must be adaptable in a fast-paced, ever-evolving environment.

• Ability to maintain focus and exhibit constructive behavior under pressure.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) matching program.

• Wellness programs.