Account Coordinator

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Acquire a comprehensive understanding of Team Velocity's processes, account management, integrated strategies, and our proprietary technology platform, Apollo.

• Assist in the creation of Customer Success documents, such as meeting agendas, reporting presentations, and general communications with clients.

• Engage in and document discussions from Client meetings and conference calls.

• Maintain ongoing communication with Account Teams regarding the status of deliverables and current projects using internal processes.

• Help address Client inquiries and requirements promptly.

• Work to resolve production issues and errors; escalate problems as necessary.

• Grasp Clients' objectives and effectively organize deliverables to ensure successful campaign outcomes.

• Resolve production challenges in a timely fashion.

• Update and manage Clients' Consumer Portal(s).

• Acquire and sustain knowledge of compliance and co-op requirements for all manufacturers in the program (Ford and Lincoln).

• Support the Account Management team with additional tasks as required.

• Anticipate client deliverables; complete what you know in advance.

• Share responsibility for 100% Client retention by collaborating with the team to nurture client relationships, proactively identifying risks or opportunities.

• Be a positive, proactive, and productive member of the brand team.

• Familiarize yourself with your Client! Learn and maintain knowledge of Client Accounts; understand their Perfect Market.

• Be a student of the Industry! Enhance your understanding of the automotive sector, company culture, products, services, strategic communication planning, and integrated marketing strategies.

• Maintain proactive daily communications in a professional and efficient manner with both colleagues and clients.

• Continuously seek ways to add value to the Client/Agency relationship.

⛳️ Requirements

• Bachelor's degree in Marketing, Advertising, Communications, or a related field.

• A minimum of 0-2 years of professional experience.

• Preferred experience in an agency setting.

• Preferred experience in an Automotive Agency, Automotive In-House Marketing, and/or Customer Service.

• Proficient in Microsoft Office.

• Highly organized, task-oriented, and detail-focused.

• Must possess critical thinking skills.

• Exceptional communication abilities with a demonstrated capacity to write, listen, and articulate clearly, concisely, and professionally.

• Proven ability to take ownership of projects proactively.

• Capability to establish priorities and objectives.

• Must be adaptable in a fast-paced, ever-evolving environment.

• Must maintain focus and constructive behavior under pressure.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• 401(k) matching.

• Wellness programs.