Account Coordinator

This is a fully remote position, open to applicants in Florida.

📋 Description

• Acquire a comprehensive understanding of Team Velocity's procedures, account management, integrated strategies, and our proprietary technology platform, Apollo.

• Aid in the creation of Customer Success documentation, such as meeting agendas, reporting decks, and general communications with clients.

• Engage in and document discussions from Client meetings and conference calls.

• Maintain consistent communication with Account Teams regarding the status of deliverables and current work-in-progress using internal processes.

• Assist in addressing Client inquiries and needs promptly.

• Work to resolve production issues and errors; escalate problems as necessary.

• Comprehend Clients' objectives and effectively organize deliverables to ensure successful campaign outcomes.

• Resolve production issues in a timely manner.

• Update and manage Clients' Consumer Portal(s).

• Acquire and maintain knowledge of compliance and co-op requirements for all manufacturers involved in the program (Ford and Lincoln).

• Provide additional support to the Account Management team as needed.

• Anticipate client deliverables; complete tasks in advance when possible.

• Share the responsibility for achieving 100% Client retention by collaborating with the team to nurture client relationships and proactively identifying potential risks or opportunities.

• Be a positive, proactive, and productive member of the brand team.

⛳️ Requirements

• Bachelor’s degree in Marketing, Advertising, Communications, or a related field.

• A minimum of 0-2 years of professional experience.

• Experience in an agency setting is preferred.

• Preferred experience in Automotive Agency, Automotive In-House Marketing, and/or Customer Service.

• Proficient in Microsoft Office.

• Highly organized, task-oriented, and detail-focused.

• Must possess critical thinking abilities.

• Exceptional communication skills, with a proven ability to write, listen, and articulate clearly, concisely, and professionally.

• Demonstrated capability to take ownership of projects proactively.

• Ability to establish priorities and objectives effectively.

• Must be adaptable in a fast-paced, constantly evolving environment.

• Must maintain focus and demonstrate constructive behavior under pressure.

🏝️ Benefits

• Medical.

• Dental.

• Vision.

• 401(k) matching.

• Wellness programs.

• Additional benefits.