Account Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a dedicated support resource for assigned Account Managers.

• Fulfill reporting and data requirements in accordance with client and team needs.

• Handle troubleshooting for escalated issues related to claims, eligibility, and general account maintenance.

• Execute data audit requests as needed.

• Assist with ad-hoc projects assigned by management.

• Collaborate with various internal teams to resolve client issues.

• Proactively and creatively develop solutions to meet client and team requirements.

• Adhere to established cross-functional Operating Level Agreements (OLAs).

⛳️ Requirements

• 1-2+ years of operational or customer service/support experience in the Pharmacy Benefit Manager (PBM) or healthcare sectors.

• Proficient in Microsoft Office, especially Excel, Word, and PowerPoint.

• Capable of effectively managing multiple tasks and competing priorities.

• Able to communicate and present complex data and member scenarios clearly.

• Strong attention to detail.

• Self-motivated and proactive.

• Possess a positive, growth-oriented mindset.

• Ability to collaborate effectively with cross-functional teams and clients.

• Comfortable working with ambiguous instructions.

🏝️ Benefits

• Highly competitive wellness benefits that include Medical, Pharmacy, Dental, Vision, and Life Insurance along with Accidental Death & Dismemberment (AD&D) Insurance.

• Flexible Spending Benefits.

• 401(k) Retirement Savings Program.

• Short-term and long-term disability coverage.

• Discretionary Paid Time Off.

• Paid Company Holidays.

• Wellness Benefits.

• Commuter Benefits.

• Paid Parental Leave benefits.

• Employee Assistance Program (EAP).

• Well-stocked kitchen in office locations.

• Opportunities for professional development and training.