Account Coordinator

This is a fully remote position, open to applicants in California.

📋 Description

• The FMS Account Coordinator will report directly to the Reimbursement Manager and will support the Financial Management Services program.

• Responsibilities include processing referrals, reaching out to clients, family members, vendors, and Regional Center Case Managers.

• Deliver exceptional customer service while engaging with vendors and regional center case managers concerning referrals, authorizations, and payments, as well as communicating with clients and their families.

• Serve as the primary contact for case managers, vendors, clients, and family members.

• Handle the processing, review, and tracking of referrals and authorizations.

• Maintain, input, update, research, and analyze patient account activities to ensure accuracy.

• Review patient accounts to identify any missing information and follow up to correct discrepancies.

• Regular attendance and punctuality are critical for the efficient operation of this organization.

• Collaborate closely with both regional center case managers and accounting departments.

• Prepare reports as necessary for census tracking and identifying unreconciled authorizations.

• Perform other duties as assigned.

⛳️ Requirements

• 1-2+ years of experience in customer service and billing.

• Bilingual in English and Spanish is preferred.

• Exceptional customer service and communication/phone skills are essential.

• Strong organizational, prioritization, and analytical abilities.

• Attention to detail and accuracy in data entry and documentation is required.

• Capacity to handle significant amounts of data and make sound judgments.

• Ability to work independently as well as collaboratively, including with management.

• Proficiency in multi-tasking and prioritizing tasks to meet deadlines.

• Competence in using Word, Excel, and Outlook (or similar email software applications).

• A proactive attitude with a willingness to assist with additional tasks as needed.

🏝️ Benefits

• Competitive salary and compensation package.

• Opportunities for professional development and career advancement.

• Supportive work environment fostering teamwork and collaboration.

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Paid time off and holiday leave.