Account Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Responsible for promptly addressing customer inquiries

• Tasked with providing customers with details regarding product pricing, features, and availability

• Charged with creating proposals, quotes, and opportunities

• Accountable for developing presentation formats and compiling data for sales presentations

• Responsible for documenting all order-related activities across various systems

• Ensures that records of customer interactions, transactions, comments, and complaints are kept up-to-date

• Manages a high volume of inbound and outbound emails

• Provides general day-to-day customer service to clients and vendors

• Performs additional duties as assigned

⛳️ Requirements

• College degree in Marketing, Communications, Business Administration, or a related field

• 1-3 years of experience in Customer Service, Sales, Marketing, or direct promotional sales

• Strong customer orientation with the ability to adapt and respond to various types of personalities

• Preferred experience with inbound and outbound calls, customer retention, and inside sales

• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)

• Proficient in Google Suite (Google Sheets, Gmail, etc.)

• Basic familiarity with Adobe Illustrator, Adobe Photoshop, and Canva is ideal

• Basic familiarity with NetSuite is preferred

• Highly proficient in both written and spoken English

🏝️ Benefits

• Opportunities for remote work

• Competitive salaries

• Supportive management

• Training focused on growth

• Travel allowances

• Meal provisions