Account Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage daily customer interactions by overseeing the general inbox, fulfilling requests, conducting inquiries, and collecting feedback.

• Lead essential account processes, generate operational tickets, and ensure issues are resolved.

• Engage in live meetings with customers and internal teams.

• Take comprehensive notes and document decisions and action items.

• Keep customer-facing materials and internal documentation up to date.

• Perform basic technical configurations within the Crisp platform.

• Utilize AI tools to enhance workflow efficiency.

• Assist in operational execution for high-touch customer relationships within the Smart Replenishment team.

• Convert customer requirements into clear, prompt, and actionable results.

• Spot opportunities to enhance workflows and improve customer experience.

⛳️ Requirements

• Over 5 years of experience in Account Management, Customer Success, or a comparable client-facing position.

• Excellent verbal and written communication abilities.

• Capable of translating information into actionable steps and synthesizing complex subjects.

• Familiar with Slack, shared inbox platforms like Front, Zoom, Notion, Excel, and Jira.

• Experience with analytics tools such as Tableau or Power BI.

• Proactive mindset with a strong inclination towards action and a commitment to excellence.

• Passionate about addressing business challenges through technology.

• Eager to contribute to a rapidly growing startup environment.

• Highly organized and adaptable to frequent context switching.

• Ability to juggle multiple customer needs within tight deadlines.

• Applicants must be authorized to work for any employer in the United States.

• Crisp is currently unable to sponsor or assume sponsorship of an employment visa.

🏝️ Benefits

• Competitive and fair compensation.

• Opportunities for career growth and advancement.

• Professional and personal development opportunities.

• Option for remote work.

• Inclusive, transparent, diverse, and meritocratic work culture.

• Empowerment to create an impact and help shape the company.