Account Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist implementation and client management teams with all daily client needs.

• Accountable for the timely and precise management and execution of all client benefit requests, which include benefit modifications, eligibility updates, and new implementations.

• Evaluate incoming client requests and collaborate with both internal and external teams to finalize necessary plan documentation.

• Aid in the implementation of new plans, pricing structures, and networks, aligning with strategic or administrative goals.

• Direct pre- and post-implementation quality assurance and testing to ensure coding accuracy.

• Conduct claim reviews to proactively detect discrepancies or inaccuracies and formulate solutions to resolve them.

• Address and resolve issues raised by sponsors and members, escalating when necessary.

• Investigate and respond to inquiries regarding claims processing and system configuration.

• Oversee the integration of additional data inputs into client management processes.

• Work collaboratively across functions to support general client operations as needed.

⛳️ Requirements

• Bachelor’s degree with a strong academic record, or equivalent professional experience.

• A minimum of 1 year of demonstrated experience in PBM/health plan, benefits consulting, or healthcare.

• Proven ability to foster trusting relationships with both internal and external stakeholders.

• Experienced in leading cross-functional projects, delivering high performance, meeting deadlines, and achieving objectives.

• Competent in working with both structured and unstructured data.

• Proficient in Microsoft Office; knowledge of SQL is a plus.

• Capable of managing multiple complex projects simultaneously.

• Outstanding written and verbal communication abilities.

• Highly adaptable, exceptionally organized, and proficient in adjusting priorities as needed.

• Strong attention to detail and a commitment to producing high-quality work products.

🏝️ Benefits

• Health insurance

• Paid time off

• Flexible work arrangements