Account Associate

This is a fully remote position, open to applicants in Colombia, +1 more state.

📋 Description

• Customer Outreach and Relationship Management

• Make regular outbound calls to assigned accounts, which include active, dormant, and unqualified accounts

• Conduct research to understand each customer's fleet composition, purchasing habits, and end market

• Follow up on all outstanding quotes, abandoned carts, and incoming inquiries within specified service levels

• Act as the main point of contact for your accounts regarding orders, pricing, and availability inquiries

• Account Strategy and Territory Management

• Segment your portfolio based on revenue potential and create a prioritized calling plan

• Identify cross-sell and upsell opportunities based on purchase history and related products

• Develop account-specific growth strategies for high-priority customers

• Monitor competitive pressures and pricing trends in your area and report insights to BPW leadership

• CRM Discipline and Data Hygiene

• Record every customer interaction in BPW's CRM with precise notes, next steps, and follow-up dates

• Keep account records clean, complete, and up-to-date, including contacts, addresses, and account statuses

• Address inaccuracies in data as you identify them instead of circumventing them

• Utilize CRM reporting to oversee your own pipeline and activity levels

• Comply with BPW's data handling, access, and confidentiality protocols at all times

• Email and Communication Consistency

• Implement structured email follow-up sequences in conjunction with phone outreach

• Compose clear, professional, and error-free communications for customers using BPW-provided email templates

• Maintain a consistent follow-up schedule so that no account goes unattended beyond its designated interval

• Product and Market Learning

• Acquire working knowledge across a diverse and expanding catalog of parts and vendor lines

• Understand the operating realities of the end markets we serve, including fleets, service centers, municipalities, and dealers

• Stay updated as new vendors, categories, and SKUs are introduced

⛳️ Requirements

• Minimum of 2 years in a phone-based sales, inside sales, or account management position with direct customer interaction

• Proven comfort with high-volume outbound calling and cold or semi-cold outreach

• Proficient in using a CRM and a history of disciplined activity logging

• Excellent written and verbal communication skills in English, along with a professional phone demeanor

• Strong organizational abilities and capacity to manage a large account portfolio without missing follow-ups

• Reliable high-speed internet connection, a quiet dedicated workspace, and a headset suitable for continuous calling

• Ability to work during core U.S. business hours aligned with the assigned territory's time zone

• Capability to work independently and hold oneself accountable to activity targets without daily oversight

• Experience in distribution, industrial, automotive, or heavy-duty parts (Preferred)

• Familiarity with NetSuite, Shopify, or similar ERP and e-commerce platforms (Preferred)

• Experience in selling technical or catalog-based products (Preferred)

• Bilingual in English and Spanish (Preferred)

🏝️ Benefits

• Contact us to learn more about the benefits we provide.