Access Management Analyst – L1 Support

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver first-line support for access management requests and incidents.

• Ensure access provisioning is timely, accurate, and adheres to policies.

• Identify inconsistencies in processes or documentation and escalate to L2 & L3 for review and correction if necessary.

• Maintain SLA levels according to established objectives within the defined scope.

• Oversee access requests (creation, modification, and removal).

• Implement Joiner / Mover / Leaver (JML) processes.

• Conduct identity verification.

• Manage basic incidents and service requests.

• Adhere to SOPs and escalate complex issues to L2/L3.

• Ensure accurate ticket documentation in ServiceNow.

• Maintain compliance with SLAs.

• Assist with audits and identify opportunities for process enhancements.

⛳️ Requirements

• Fundamental knowledge of IAM concepts.

• Familiarity with ServiceNow (or similar platforms).

• Experience with SAP authorizations (preferred).

• Excellent attention to detail and strong communication skills.

• Proficiency in English: advanced level (mandatory).

• ITIL Foundation certification (desired).

🏝️ Benefits

• Health coverage.

• Wellbeing programs.

• Paid leave (including vacation, sick leave, and parental leave).

• Retirement plans.

• Opportunities for learning and development.