Access Center Triage RN

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Deliver triage telephone services to identify patients with high-risk conditions.

• Offer telephonic triage to assist callers in determining the suitable level of care.

• Facilitate care coordination and virtual monitoring services within designated business areas.

• Adhere to workflows, utilize protocols, and engage resources to support patients and clients.

• Guide callers to the appropriate care levels while providing healthcare advice and education.

• Maintain medical records and accurately organize patient charts and reports.

• Assist in symptom assessment, evaluate acuity, provide symptom-management information, and educate patients.

• Coordinate care across various settings, ensuring that labs, studies, and referrals are completed and results are communicated to patients.

• Assess patient situations, including chief complaints, vital signs, and mental status, to gauge the severity of illness or injury.

• Prepare and transmit medical information as required.

• Act as a liaison among customers, patients, physicians, public members, hospital staff, programs, and resources.

• Refill prescriptions and place orders for necessary testing and laboratory work.

⛳️ Requirements

• Associate’s Degree in Nursing.

• 5 years of nursing experience (acute care, ED, medical office, telephone triage).

• 2 years of previous clinical acute care hospital experience or urgent care.

• Excellent computer skills and a compassionate approach to individuals seeking healthcare-related information and assistance.

• Ability to manage a variety of related and unrelated tasks throughout the day in a fast-paced environment.

• Knowledge of appropriate home health information for patients to follow until their physician visit if immediate ED intervention is not required.

• Familiarity with telephone-based clinical assessment techniques and medical practice telephone triage protocols.

• Must exercise judgment in handling sensitive, confidential information.

• Proficient in making triage decisions and responding quickly and calmly in emergency situations.

• American Heart Association Basic Life Support certification — State of Pennsylvania.

• RN — Licensed Registered Nurse, State of Pennsylvania.

• Colleagues advancing from LPN to RN with a minimum of 2 years of experience within the department are eligible.

• Bachelor’s Degree in Nursing (BSN) is preferred.

🏝️ Benefits

• Full-time employment.

• Evening shift schedule (3P–11:30P Monday–Friday with holiday rotation).