Academic Advisor I

This is a fully remote position, open to applicants in Alabama, +32 more locations.

📋 Description

• Deliver tailored academic assistance throughout students' educational paths

• Foster student retention, satisfaction, and academic success utilizing data-driven strategies and key performance indicators

• Keep precise student records, communications, notes, and course outlines

• Manage a high volume of incoming and outgoing student phone calls

• Address student and departmental inquiries via email

• Stay updated with knowledge resources, policies, and procedures

• Mentor and motivate students to enhance self-efficacy and make informed academic choices

• Cultivate relationships with students, colleagues, and external stakeholders

• Utilize departmental tools and resources within the Customer Experience framework

• Adhere to the university's mission, vision, core values, policies, and procedures

• Carry out other assigned responsibilities

⛳️ Requirements

• Bachelor's degree

• At least 1 year of proven experience in a professional environment

• Background in customer service

• Experience in admissions or sales

• Familiarity with higher education, advising, tutoring, or counseling

• Access to a reliable internet connection

• A dedicated, well-equipped workspace that is free from distractions

• Must reside in and work from one of the approved states

• Dependable, high-speed internet connection and stable, hardwired setup

• Consistent attendance, punctuality, and dependability

• Capability to maintain a consistent, distraction-free work schedule

• Ability to excel in a fully remote work setting

• Availability for day shifts from Monday to Thursday, a Friday evening shift, and one weekend shift each term

• Proficiency in using phone, email, Microsoft Teams, multiple screens, and digital collaboration tools

🏝️ Benefits

• Comprehensive, low-deductible medical insurance

• Affordable dental and vision plans with minimal or no cost

• 5 weeks of paid time off

• Nearly a dozen paid holidays

• Employer-contributed retirement plan

• Tuition assistance program at no cost

• Parental leave benefits

• Resources for mental health and well-being