ABA Scheduling Coordinator, Spanish Preferred

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Engage actively through phone, email, and Google Chat with ABA therapists, clients, and other team members to coordinate schedules.

• Make outbound calls to confirm appointments, reschedule sessions, and manage last-minute changes.

• Ensure precise data entry and updates in the scheduling system to accurately reflect changes in appointments, availability, and client requirements.

• Efficiently manage multiple communication channels, prioritize tasks, and ensure smooth operational flow.

• Establish and nurture relationships with ABA therapists and clients through clear, friendly, and professional communication.

• Collaborate closely with the administrative team to address scheduling conflicts or gaps.

• Provide assistance with additional administrative tasks as required.

• Optimize client utilization, reduce cancellations and service gaps, coordinate makeup sessions, and maintain consistent communication with families, therapists, and clinical teams.

⛳️ Requirements

• Comfortable and confident in making outbound calls, including cold calling or follow-ups.

• Enjoy interacting with people and possess a positive, engaging phone presence.

• Strong verbal and written communication skills, particularly via email and Google Chat.

• Prior experience in a position involving phone communication, scheduling, or data entry is highly preferred.

• Familiarity with scheduling software, Google Workspace (Gmail, Google Calendar, Google Chat), Central Reach, and a quick ability to learn new systems.

• Capable of managing multiple schedules and updates with precision and attention to detail.

• Able to maintain composure and organization in a fast-paced, ever-evolving environment.

• A proactive approach to problem-solving and a strong ability to collaborate effectively with others.

🏝️ Benefits

• Flexible schedules.

• Health, Dental, Chiropractic, and Vision Insurance.

• Critical Illness, Voluntary Life, Accident, Hospital Confinement, & Basic Life insurance.

• 401(k).

• Pet Insurance Discounts.

• Paid Time Off.

• Company Paid Holidays (6 fixed, 3 floating).

• Professional Development Assistance.

• Referral Program.

• Tuition Reduction for Partnered Universities: All BHW employees are eligible to enroll in bachelor’s, master’s, and doctoral-level programs and take advantage of discounted tuition with all of our affiliated universities.