988 Hub Training Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conduct training sessions for volunteers and staff responders.

• Offer continuous support and guidance to trainees, addressing their well-being and challenges.

• Create a safe, positive, and inclusive learning atmosphere.

• Assist with the intake process from application submission to candidate selection, interviews, and the start of training.

• Oversee trainee files and track their progress.

• Allocate mentoring shifts and organize role-plays and technical overviews.

• Evaluate trainee homework, LMS submissions, and mentoring-shift contact reports.

• Ensure training aligns with current crisis intervention and suicide prevention best practices.

• Collaborate with the training team to maintain consistency in training content and delivery.

• Engage in team meetings.

• Enhance training materials and processes based on feedback and evaluation results.

• Monitor trainee performance, provide constructive feedback, and evaluate proficiency in crisis intervention and suicide safety assessments.

• Organize training opportunities, continuing education, and professional development for responders and supervisors.

• Participate in a weekly on-call rotation for coordinators.

• Ensure compliance with program standards, policies, procedures, and guidelines.

• Support CAMH and 9-8-8 training and program delivery as necessary.

• Carry out other assigned responsibilities.

⛳️ Requirements

• Post-secondary degree in a relevant field.

• At least 2 years of experience in a crisis/distress center, including 1 year as a responder and 1 year in a supervisory role.

• Solid understanding of crisis intervention principles and skills.

• Knowledge of effective practices in suicide prevention.

• Ability to maintain composure under pressure.

• Empathy, flexibility, and adaptability in diverse situations.

• Exceptional listening and communication skills in English.

• A collaborative mindset and ability to work effectively within a team.

• Capability to engage with diverse ethno-racial and cultural backgrounds, teams, and stakeholders.

• High levels of sensitivity and diplomacy.

• Strong interpersonal skills.

• Dependability and flexibility to work various shifts.

• Strict compliance with confidentiality policies.

• A dedicated, private workspace at home.

• Secure internet connectivity.

🏝️ Benefits

• Comprehensive health and dental coverage.

• HOOPP defined benefit pension plan.

• Paid vacation and sick leave.

• Opportunities for professional development.

• Job stability and avenues for career growth.

• Requirement for a dedicated, private workspace at home.

• Secure internet access for remote work.