340B Implementation Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic leadership, oversight, planning, and execution for SaaS implementation projects.

• Drive the entire implementation process, engaging with customers from planning through execution and launch.

• Cultivate customer relationships and tailor implementation strategies to meet their needs.

• Oversee customer data assessments, extraction setups, wholesaler integrations, and software configurations.

• Educate customers on software functionalities and facilitate their transition to the live project phase.

• Act as the primary subject matter expert for the Verity program and coordinate additional resources as needed.

• Collaborate with Sales during the transition from contract to implementation.

• Ensure effective communication with Pharmacy and TPA partners as well as Verity stakeholders.

• Work closely with Product Management, Product Development, Sales, Accounting, and Account Management teams.

• Manage the transition of completed projects to account management.

• Follow and enhance project and procedural workflows.

• Create and maintain internal and client-facing documentation.

• Utilize document and project management platforms to execute tasks.

⛳️ Requirements

• BA or BS in business, healthcare, information systems, or a related field, or equivalent professional experience.

• 3+ years of experience in customer-facing technology implementation and project management, preferably in SaaS.

• Experience in 340B and/or pharmacy operations is advantageous.

• Project management experience; PMP certification is a plus.

• Experience onboarding remote customers to cloud-based software solutions is highly valued.

• Customer-centric mindset with proactive problem-solving skills and a dedication to surpassing expectations.

• Ability to analyze data issues and troubleshoot problems related to customer data and/or the Verity Solutions database schema.

• Proficient in MS Office, with expert-level skills in Excel required.

• Excellent verbal and written communication skills.

• Ability to prioritize tasks and work efficiently in a fast-paced environment.

• Capable of multitasking and managing several implementation projects concurrently.

• Demonstrated enthusiasm for customer support and technical troubleshooting.

• For remote or occasional work-from-home arrangements, a cable broadband or fiber optic internet connection with a minimum of 10Mbps download and 5Mbps upload speed is required.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Comprehensive medical benefits.

• Vision insurance.

• Dental coverage.

• Access to well-being and behavioral health programs.

• 401(k) retirement plan.

• Company-paid life insurance.

• Tuition reimbursement program.

• A minimum of 18 days of paid time off per year.

• Paid holidays.

• Leave of absence options.

• Flexible remote work arrangements.