Yardi Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Monitor and address all incoming Yardi support tickets within one hour of the SLA.

• Triage, troubleshoot, and resolve issues promptly, ensuring clear communication with requestors throughout the process.

• Escalate unresolved issues to Yardi vendor support with comprehensive, well-documented cases and manage them until a resolution is reached.

• Provide Yardi training to users based on recurring ticket submissions to reduce future issues.

• Continuously audit and maintain user access, promptly deactivating accounts for departing employees.

• Oversee department-level changes as the organization grows, including activating and deactivating departments as necessary.

• Configure property lists and system settings for each newly onboarded asset to ensure properties are displayed correctly across all relevant views, reports, and modules from the transition date.

• Collaborate with finance, operations, and leadership to create and maintain custom reports tailored to Sentral’s requirements.

• Execute the complete Yardi shutdown process for properties being disposed of, guaranteeing a smooth system handoff.

⛳️ Requirements

• 3+ years of practical Yardi Voyager experience in a multifamily residential setting, showcasing a broad understanding of platform modules.

• In-depth working knowledge of the entire Yardi platform, encompassing leasing & residential (Voyager, RentCafe, screening, lease execution, renewals); marketing (ILS feeds, listings, pricing, availability syncs); accounting & finance (GL, AR/AP, CAM reconciliations, bank syncs); maintenance (work orders, vendor setup, inspections); reporting (custom reports including AR aging); and system administration (users, roles, departments, property lists, corp/CPall groups).

• Experience in managing department structures and consolidated reporting groups (corporate and CPall) within Yardi.

• Experience in configuring property lists and system settings during the onboarding and transition of new assets.

• Experience in setting up properties, units, and marketing configurations from the ground up, preferably during a transition or acquisition phase.

• Proven capability to manage user access and role-based permissions with a solid understanding of security best practices.

• Proven ability to prioritize and respond to support requests under time constraints typical of SLA agreements.

• Strong written communication skills for ticket documentation, escalations, and cross-team collaboration.

• Self-motivated and comfortable working independently in a fully remote environment.

🏝️ Benefits

• We provide multiple medical, dental, and vision health plan options that commence the first month following your start date! One plan is fully company-paid (no monthly premiums for you)*, along with HSA and FSA options to allocate pre-tax dollars.

• After just three months of employment, you become eligible for a 401(k) with a 4% company match to assist you in achieving your savings objectives.

• Sentral promotes a balanced work lifestyle by offering flexible paid time off, 11 paid holidays, and Enrichment Hours for volunteering or professional development!

• Team members (along with their friends and families) benefit from travel discounts when staying at a Sentral community.

• All team members at Sentral enjoy discounted rates on pet insurance, attractions, rental cars, shows, events, and more!