Customer Support Advisor

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Manage both inbound and outbound calls, in addition to handling emails.

• Perform daily outbound calls to clients with outstanding services.

• Oversee a range of service processes across various automotive brands.

• Collaborate with internal stakeholders to identify potential sales opportunities.

• Keep updated on current service promotions and offerings.

• Foster strong relationships with customers and various internal departments.

⛳️ Requirements

• Exceptional verbal and written communication skills in English.

• Results-Oriented: dedicated to achieving and surpassing KPIs.

• Customer-Centric: passionate about providing excellent customer service.

• Team-Oriented: capable of working effectively within a collaborative team setting.

• Analytical Thinker: possesses strong analytical and problem-solving abilities.

• Flexible: able to thrive in a dynamic, fast-paced environment.

🏝️ Benefits

• Health Insurance.

• Meal allowance (€10.46 per working day).

• Internet Allowance (€20 monthly).

• Equipment provided.

• Home office allowance.

• A Buddy upon joining.

• Access to an Online Gym and Wellbeing Studio.

• Opportunities for professional development.

• Engaging company events and team outings.