EA-Support Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond promptly to incoming support inquiries with a positive attitude and empathy for users.

• Assess and resolve client issues by working collaboratively with sales, product, data, and/or engineering teams.

• Possess a foundational understanding of the primary business line and can provide basic support for Digital.

• Escalate complex or urgent matters following established protocols.

• Follow guidance from Leadership to adhere to team claiming standards.

• Leverage internal documentation to provide precise support.

• Keep thorough records of client interactions and the resolutions provided.

• Engage in team meetings and participate in skills training sessions.

⛳️ Requirements

• At least one year of experience in compliance, fundraising, and/or using email tools for political campaigns, unions, or nonprofits.

• Experience with NGP8, EveryAction, VAN, or VoteBuilder as part of daily responsibilities.

• Strong verbal and written communication abilities.

• Excellent critical thinking skills, logical problem-solving capabilities, and a readiness to learn.

• Professional phone etiquette and enduring patience.

• Proven self-motivation and a strong work ethic.

• Effective collaboration skills, with a track record of successful communication with internal teams.

• Detail-oriented, skilled at follow-up, and committed to ensuring nothing is overlooked.

• Previous experience in teaching or training, including mentoring, tutoring, and/or software support.

• Established history of being a supportive team player.

🏝️ Benefits

• Comprehensive benefits package that supports your health, well-being, and growth.