L1 Support Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Address customer inquiries in a prompt and professional manner via email and our internal ticketing system.

• Prioritize and classify support tickets, ensuring that complicated issues are swiftly directed to our L2 and L3 technical teams.

• Acquire in-depth knowledge of the Crystal blockchain analytics platform to assist users with navigation and basic inquiries.

• Allocate consistent time for internal training, studying, and shadowing to enhance the technical skills necessary for future promotions.

• Keep precise records of customer interactions and thoroughly document all initial troubleshooting efforts.

⛳️ Requirements

• 2-4 years of experience in a customer support position.

• Strong foundational computer skills along with a dependable internet connection.

• Exceptional written and verbal communication skills in English.

• Proficiency in Ukrainian and/or Russian.

• A strong desire to learn, an ambitious focus on career progression, and the ability to quickly absorb complex technical information.

• No prior technical experience is necessary, just a commitment to learning.

• Flexibility and willingness to consider potential 4-hour weekend shifts as our support coverage grows in the future.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.