Product Support Specialist II, MicroGrid, Power Gen, Switchgear, PLC

This is a fully remote position, open to applicants in Alabama, +5 more states.

📋 Description

• Deliver engineering technical support for PowerSecure MicroGrid systems, including switchgear and generators.

• Committed to a customer-focused approach by fulfilling required expectations.

• Ensure high-quality decision-making by leveraging work experience, systematic analysis, and engineering expertise to make valuable and safe choices.

• Excel at problem-solving by applying logic and proven methods to effectively address any issues.

• Act as a liaison with engineering teams in the factory to resolve field issues that emerge during start-up, commissioning, and troubleshooting on-site.

• Assist in complex start-ups.

• Provide field troubleshooting and technical support through phone assistance and occasionally onsite visits.

• Oversee onsite engineering changes to drawings and settings files.

• Communicate open action items to the appropriate stakeholders for action planning and task assignments.

• Support the development and implementation of field retrofit projects, engineering change notices, product troubleshooting guidelines, and procedures.

• Promptly escalate issues to leadership that may jeopardize project quality or timelines to ensure customer satisfaction while avoiding excessive costs.

• Capable of commissioning complex projects that involve PLC-based designs controlling entire distribution systems in large facilities such as hospitals, data centers, or multi-generator/utility applications.

• Proficient in troubleshooting and providing technical assistance for PowerGen products like Volvo or PSI.

• Skilled in troubleshooting and offering technical support for switchgear products including Square D, Eaton, ABB, and Siemens circuit breakers, as well as low-voltage and medium-voltage switchgear.

• Capable of troubleshooting and providing technical support for programming devices such as Woodward controllers, DIEF controllers, SEL protective relays, Beckwith protective relays, and Siemens/GE PLCs.

⛳️ Requirements

• Over 10 years of commercial/industrial experience with generators, ATS/switchgear, and paralleling control systems.

• A bachelor’s degree in electrical engineering may substitute for 4 years of experience.

• Proficient in reading and interpreting electrical and mechanical schematics and Engineer of Record drawings.

• Experience in programming logic controllers (PLC), generator controllers, protective relays, alternators, and generators.

• Commissioning and field experience are highly recommended.

• NFPA 70 ARC Flash Certification is preferred.

• Valid driver’s license required.

• Ability to understand, develop, and/or modify switchgear and/or PowerGen controllers and devices.

• Knowledge of operational theory related to switchgear and/or PowerGen products and a strong grasp of AC/DC electrical theory.

• Competent in troubleshooting switchgear and/or PowerGen equipment and systems.

• Ability to comprehend and adhere to project scopes.

• Eager to learn about PowerSecure Microgrid Solution products.

• Strong analytical and problem-solving skills, along with experience in failure analysis and corrective action implementation.

• Excellent time management capabilities.

• Must demonstrate initiative to meet deadlines and effectively prioritize workloads with minimal supervision.

• Ability to lead root cause analysis events to investigate field failures.

🏝️ Benefits

• Coverage for medical, dental, vision, and life insurance.

• Competitive salary and matching 401(k) plan.

• Vacation, company holidays, and paid time off (PTO for personal and sick days).

• Flexible spending accounts and health savings account options.

• Wellness incentive programs.

• Employee referral program.

• Tuition reimbursement.