Working Student Customer Success – Full-time

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will assist our Customer Success team in facilitating onboarding, product training sessions, and workshops for both new and existing clients.

• Your contributions will include developing training materials, guides, and help pages, thereby creating a scalable knowledge base for our customers.

• You will help manage technical and usage-related inquiries from customers, gaining insights into professional support within a SaaS setting.

• You will analyze recurring customer challenges and assist in preparing structured feedback for the Product and Development teams.

• You will collaborate closely with Product, Tech, and Sales teams, gaining valuable insights into teamwork in a rapidly growing startup.

⛳️ Requirements

• You are nearing completion of your master’s degree, preferably in Mechanical Engineering, Industrial Engineering, or a related technical discipline.

• You possess initial experience in project management.

• You have a sound technical understanding and interest in digital products.

• You exhibit strong communication and interpersonal abilities, including active listening and an empathetic approach to customer interactions.

• You demonstrate a structured and independent working style along with excellent self-organization skills.

• You have proficient German and English language skills, both written and spoken.

• Knowledge of additional languages is advantageous.

• You view this position as a stepping stone and are eager to assume responsibilities in Account Management or Customer Success in the future.

🏝️ Benefits

• Competitive pay: You will receive fair compensation that includes performance-related components.

• Trust: We provide you with the resources you need to become the best version of yourself.

• Flexible work: Your primary workplace will be remote if you prefer, supplemented by occasional in-person meetings in Herford or with clients.

• A strong team: We foster an open, respectful environment filled with genuine enthusiasm for our collaborative efforts.

• Individual development: We offer opportunities for professional and personal growth, including paid training, coaching, and personal learning time.

• Startup insights: You will work closely with and gain insights into the founders’ operations.

• Additional benefits: Enjoy up to 1 month of “work from anywhere” (within an EU country).

• Workations and regular team events are part of our culture.

• Optional educational leave is available.

• You will receive 30 days of vacation.

• Office pets are welcome by arrangement.

• Charging stations for electric vehicles are available at the Herford location.

• We offer subsidies for training and mobility.

• Family-friendly working hours are a priority for us.

• We embrace diversity — be yourself, as we do.