Founding Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Work closely with founders to develop our customer success initiative:

• Facilitate onboarding sessions for new clients (sales managers, representatives, administrators).

• Create playbooks, brief videos, and resources for the help center.

• Monitor product usage metrics, proactively reach out to accounts that are not fully utilizing the service.

• Conduct regular check-ins (monthly and quarterly business reviews).

• Highlight success stories.

⛳️ Requirements

• Background in customer success within the B2B SaaS sector.

• Builder mentality: resourceful, at ease with imperfect processes, and enjoys developing playbooks.

• Ability to thrive in fast-paced, uncertain early-stage environments.

• Demonstrated capability to enhance retention, adoption, and long-term customer success.

• Experience in leading discussions at the executive level, managing business reviews/QBRs, and delivering complex client presentations.

• Nice-to-Haves: Familiarity or interest in the construction sector.

• Experience with and/or implementing CRMs.

🏝️ Benefits

• Significant Equity & Leadership Role: Receive meaningful equity in the early stages along with a clear trajectory toward leadership as we expand.

• Immediate Impact: Collaborate closely with our clients to maximize their use of our platform. Work with our product team to transform customer suggestions into reality.

• Sustainable Growth: Join a seasoned team dedicated to building a company with strong foundations and lasting value.