Senior Customer Success Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee a portfolio of key enterprise clients, ensuring effective onboarding, adoption, and retention results.

• Facilitate value realization across GTT offerings, including SD WAN, SASE, and global connectivity services.

• Identify and assist in expansion opportunities alongside Sales teams.

• Create and implement customer success strategies that align with client objectives and lifecycle phases.

• Monitor customer health metrics, recognize potential risks, and lead proactive mitigation efforts.

• Conduct high-level customer interactions, including business reviews and discussions on future roadmaps.

• Collaborate with Sales, Service Delivery, Product, and Engineering teams to ensure cohesive customer outcomes.

• Examine customer data and insights to pinpoint growth opportunities, risks, and areas for performance enhancement.

⛳️ Requirements

• 5 to 7 years of experience in customer success, account management, or service leadership within the B2B technology or telecommunications sectors.

• Proven experience in managing enterprise or strategic customer portfolios, achieving strong retention and growth results.

• Familiarity with networking or connectivity solutions, such as SD WAN, SASE, or managed services.

• Comprehensive understanding of customer lifecycle management, health metrics, and success planning.

• Capable of engaging and influencing senior stakeholders effectively.

• Experience with CRM platforms and customer success management tools.

🏝️ Benefits

• Health insurance

• Professional development opportunities