Senior Customer Success Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Smooth Onboarding: Assist new customers through the onboarding journey, ensuring a seamless transition and rapid adoption of RemotePass.

• Strategic Relationship Development: Cultivate and maintain robust connections with key stakeholders, serving as a trusted advisor to help them achieve their objectives.

• Customer Representation: Act as the primary liaison for customers, responding to inquiries and ensuring prompt resolution of issues.

• Proactive Account Oversight: Monitor account health and engage customers to discover and implement opportunities for improvement and growth.

• Insight-Driven Feedback Collection: Gather and analyze customer feedback to deliver actionable insights that influence product development.

• Leadership in Retention and Growth: Foster customer loyalty and identify opportunities for upselling or cross-selling RemotePass services.

• Interdepartmental Collaboration: Work together with Sales, Operations, Product, and Engineering teams to provide an outstanding customer experience while supporting growth and retention goals.

• Value Maximization: Promote business growth and profitability by ensuring customers fully leverage the value of RemotePass's services.

⛳️ Requirements

• Over 5 years of experience in Customer Success, Account Management, or a related field — preferably within EOR, HR-Tech, Payroll, or Global Employment platforms.

• Demonstrated experience managing the entire client lifecycle (from onboarding to renewal and expansion), rather than focusing on just one phase of the customer journey.

• Outstanding interpersonal and communication abilities.

• Proven track record of establishing strong customer relationships and enhancing customer satisfaction.

• Analytical mindset capable of deriving insights from data to make informed decisions.

• Ability to juggle multiple accounts and priorities in a dynamic environment.

• Willingness to work US Eastern Time (EST) hours, regardless of your physical location.

• Experience in SaaS or HR/Payroll/Global Employment solutions is highly preferred.

🏝️ Benefits

• Join a rapidly expanding global company that is transforming remote work management.

• Engage in a collaborative and inclusive environment that encourages innovation and creativity.

• Access to professional growth and development opportunities.

• Enjoy competitive, uncapped variable compensation directly linked to the accounts you develop.