Working Student, Customer Success – Enterprise Support

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the initial point of contact for foodforecast’s major clientele.

• Independently address and resolve most support tickets efficiently and accurately.

• Pose the appropriate questions, identify issues, and provide solutions.

• Methodically escalate more intricate cases to Customer Success or Product teams.

• Achieve response-time benchmarks and meticulously document each case.

• Recognize trends in customer inquiries and leverage them to create response templates, help articles, and product suggestions.

• Communicate with customers in both German and English through written correspondence.

⛳️ Requirements

• You must be currently enrolled at a university or college.

• Availability to work 15–20 hours per week while attending classes.

• Proficiency in German at C1 level.

• Proficiency in English at B2 level.

• Ability to explain concepts clearly and simply while maintaining a friendly and professional demeanor.

• A desire to understand the root cause of issues and see them through to resolution.

• Capability to manage multiple open tickets simultaneously.

• Maintain composure when interacting with demanding customers.

• Enthusiasm for learning how to use new software tools.

• Proactive attitude and ability to accomplish tasks independently.

• Familiarity with a ticketing system is advantageous.

• Previous experience in customer service or support, even from part-time positions, is a plus.

• Interest in the food retail sector, bakeries, or the hospitality industry is a plus.

🏝️ Benefits

• Flexible working hours.

• Opportunity for remote work.

• Family-friendly work environment.

• Excellent prospects for professional growth.

• Responsibility for managing your own projects.

• Chance to actively influence the direction of the company.

• Engaging and responsible tasks.

• Work in a meaningful and forward-looking field.

• Dynamic team atmosphere with a genuine start-up vibe.