This is a fully remote position, open to applicants in Colorado, +7 more states.

📋 Description

• Oversee a portfolio of 50 mid-sized clients as the main point of contact.

• Establish trust and nurture robust, long-lasting relationships with customers.

• Perform regular check-ins and Strategic Business Reviews.

• Develop customers who can act as positive references for Eltropy.

• Advocate for the product, technology, and service requirements of customers internally.

• Create and implement customized customer success strategies.

• Analyze data, track usage, and intervene early to identify and address churn risks.

• Recognize opportunities for expansion and upselling.

• Collaborate with the Sales team to finalize expansion opportunities and ensure smooth transitions.

• Manage customer onboarding and implementation processes.

• Promote product adoption through training, resources, and best practices.

• Convey customer needs and challenges to cross-functional teams.

• Gather and communicate customer feedback to impact product development.

• Monitor and report on customer health, retention rates, and essential metrics.

• Keep accurate records of customer interactions and updates in the CRM/CS platform.

⛳️ Requirements

• Extensive customer-facing experience (ideally 5+ years) in account management or customer success.

• Preferably have experience in SaaS and FinTech.

• Willingness and ability to travel to customer locations—up to 25%.

• A customer-centric approach.

• Strong analytical and problem-solving capabilities.

• Comfortable with technology and quick to learn new software and tools.

• Data-driven mindset.

• Ability to work collaboratively across sales, product, and support teams.

• Adaptability in a dynamic startup environment.

• Willingness to travel quarterly or as required for in-person meetings.

• Must reside in the South Central U.S. remote region: UT, CO, KS, OK, TX, MO, AR, LA, or MS.

🏝️ Benefits

• Opportunity to travel to customer sites—up to 25%.

• Quarterly (or as needed) travel for in-person meetings with customers and the Eltropy team.

• Equal opportunity employment.