Working Student – Customer Service, m/f/d

This is a fully remote position, open to applicants in Germany.

📋 Description

• Address written customer inquiries regarding final billing after vehicle returns.

• Analyze complaints, resolve issues with a solutions-focused mindset, and convey decisions in a clear and transparent manner.

• Prioritize and manage customer service requests in Zendesk, ensuring adherence to deadlines.

• Work collaboratively with specialist teams on intricate cases.

• Recognize recurring issues and provide feedback to enhance processes.

• Gradually acquire knowledge on additional topics throughout the customer journey.

• Contribute to the enhancement of service quality and customer satisfaction.

⛳️ Requirements

• Must be registered as a working student.

• Availability to work 20 hours per week.

• Flexible scheduling options within the specified working timeframes.

• During onboarding: Monday to Friday between 08:00 and 19:00.

• Post-onboarding: Availability may be required Monday to Saturday between 07:00 and 22:00.

• Strong attention to detail and excellent customer sensitivity.

• Ability to quickly grasp new concepts.

• Eagerness to learn modern customer service tools, such as Zendesk.

🏝️ Benefits

• Opportunity to develop professional skills in a dynamic environment.

• Gain valuable experience in customer service and support.

• Work alongside a collaborative and innovative team.