Working Student — Customer Happiness / Customer Service

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the primary point of contact between customers and the team.

• Address inquiries, troubleshoot issues, and document suggestions for enhancements.

• Cultivate a vibrant, inclusive, and welcoming community.

• Embody the SOL spirit in every customer interaction and nurture long-lasting enthusiasm.

• Assist customers with empathy, positivity, and poise in various situations.

• Collaborate closely with the Pack Team to meet customer needs.

• Manage customer inquiries multiple times a week and adapt working hours flexibly.

• Contribute to additional SOL team tasks with enthusiasm, expertise, and ability.

⛳️ Requirements

• A friendly and empathetic demeanor towards customers and the community.

• A pleasant, respectful, and open disposition.

• An independent, organized, and methodical approach to work.

• Previous experience in customer service is advantageous but not mandatory.

• Proficiency in German at a native level.

• Availability for a minimum of 12 hours per week.

🏝️ Benefits

• Join a young, dynamic team with flat hierarchies where everyone learns from each other.

• Engage in exciting, diverse projects, have space for your own ideas, and work with beautiful products.

• Work alongside great colleagues you will likely want to meet in person.

• Grow alongside SOL and contribute to shaping your future career.

• Experience continuous improvement through open communication — mutual feedback is encouraged.

• Enjoy an employee discount.

• Work in an attractive location in the heart of Wiesbaden city center.

• Receive paid overtime (if applicable).

• Benefit from flexible working hours.