Workers Compensation Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Receive and evaluate new cases, verifying all information and requests.

• Create case files by inputting information into the Dane Street system, AccessDS.

• Collaborate with clients to obtain any missing information necessary for claim processing.

• Assign and schedule new cases to physicians for evaluation in accordance with established guidelines.

• Confirm that the assigned physician has no conflicts of interest.

• Oversee, process, and track cases to ensure deadlines are met.

• Provide clients with regular updates on the status of their cases.

• Ensure that appropriate documentation for designated cases is supplied to the client.

⛳️ Requirements

• An Associate’s Degree is preferred.

• Experience in a healthcare and/or insurance environment is preferred.

• Possess exceptional communication skills with a solid understanding of company business lines.

• Demonstrate critical thinking abilities, effective time management, and the capacity to meet specific deadlines.

• Proficiency in computer usage and typing skills is essential.

🏝️ Benefits

• Medical, dental, and vision coverage for you and your family.

• Voluntary life insurance options available for you, your spouse, and your children.

• Additional voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance plans.

• Basic life insurance, short-term disability, and long-term disability coverage provided at no cost.

• Generous paid time off policy.

• 401k plan with a company match.

• Apple equipment and a media stipend for your remote workspace.