Field Service Engineer – IT Desktop and Printer Support

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver break/fix support for printers, MFPs, laptops, desktops, and related hardware.

• Accurately and efficiently diagnose and repair devices down to the board level.

• Provide Level 1 desk side support for Windows-based systems.

• Conduct hands-and-feet network support, addressing connectivity issues, replacing equipment, and assisting remote teams with escalations.

• Keep precise records of completed work, parts utilized, and updates in service systems.

• Maintain exceptional customer service and communication at all times.

• Travel to various customer sites throughout the UK as necessary.

⛳️ Requirements

• Valid UK driving licence with a maximum of 6 penalty points.

• Legal authorization to work in the UK.

• No restrictions that would prevent obtaining UK Security Clearance (SC).

• Willingness to work flexible start and finish times based on business requirements.

• Proven track record as a printer and MFP engineer, capable of repairs at the board level.

• Demonstrated experience in repairing laptops and desktops to board level; vendor certifications are highly beneficial (e.g., Lenovo, HP, Dell).

• Practical experience providing Level 1 desk side support in Windows environments.

• Background in hands-and-feet network support, including switch replacements, patching, and hardware swaps.

• Strong problem-solving abilities and the capacity to work independently.

• Excellent communication skills and customer-facing abilities.

🏝️ Benefits

• Company vehicle and coverage for fuel expenses.