Client Success Leader

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture robust, trust-based relationships with key client stakeholders and decision-makers.

• Act as a strategic consultant—actively providing insights, solutions, and innovations that align with client objectives.

• Take ownership of client satisfaction and retention results across assigned accounts.

• Proactively recognize risks, address concerns, and bolster long-term partnerships.

• Discover opportunities to enhance services, improve outcomes, and deliver added value within existing relationships.

• Collaborate across operations, QA, sales, and marketing to ensure smooth service delivery.

⛳️ Requirements

• High School Diploma is required; a Bachelor’s degree is preferred.

• Over 3 years of experience showcasing success in sales, business development, and client success.

• Background in healthcare revenue cycle, collections, or related fields is advantageous.

• Knowledge of HIPAA and compliance requirements is preferred.

• Highly developed business acumen along with strong executive-level presentation and communication skills.

• Willingness and ability to travel as necessary (less than 30%).

🏝️ Benefits

• N/A