Worker Engagement Specialist

This is a fully remote position, open to applicants in Côte d'Ivoire.

📋 Description

• Oversee the implementation of digital worker voice initiatives in French-speaking African countries.

• Direct training and provide technical assistance for supplier platforms.

• Handle grievance cases while coordinating with suppliers and brands.

• Offer investigative and remediation support as requested by brands.

• Create and refresh onboarding materials for suppliers and workers.

• Maintain consistent communication with supplier management from the program launch to status updates.

• Collaborate with the Director of Client Services, Senior Managers, and the Deployment Team.

• Collect feedback from clients and suppliers to guide platform enhancements.

• Interact with workers, suppliers, and brands to encourage participation and achieve favorable results.

⛳️ Requirements

• Reside in Africa, specifically in one of the designated eligible countries.

• Background in social compliance or labor rights.

• Familiarity and experience with supply chains, corporate sourcing, ethical procurement, grievance mechanisms, social impact, sustainability, international development, social impact technology, and/or business and human rights.

• Over 5 years of experience in the global supply chain sector, focusing on social or labor impact projects.

• Strong oral and written communication skills in both English and French.

• Highly organized, diligent, and responsible.

• Experience in customer/client service and project delivery.

• Willingness and capacity for occasional national travel.

• Understanding of labor, human, and community rights issues in global supply chains.

• Knowledge and experience in community relations and corporate social responsibility programs.

• Proficient in adopting new technologies and training others in their use.

• Self-driven, adaptable to ambiguity and change, with the ability to take charge of projects.

• Commitment to equality and safe working environments.

• Familiarity with auditing standards and international certification standards such as BSCI, ETI, and SA8000, as well as grievance mechanisms, industry associations, and sustainability entities like SEDEX is advantageous.

🏝️ Benefits

• Work remotely.

• Enjoy flexible and dynamic work arrangements with a global team.

• Engage as a freelancer or consultant on a part-time basis.

• Occasional national travel may be necessary.

• Opportunity to contribute to sustainability, workers’ rights, and safe workplace initiatives.